Three (3) weeks after the announcement of the winners of the Programmining Innovation Award for July 2006, I am still not able to redeem my award from the competition. I selected Roadsend Compiler after evaluation on which prize will suit my current requirements. I was then very ecstatic on informing the competition organizers about my chosen prize as I do not want to get defaulted.

After more than a week of waiting, there has been no information about how I will redeem my award. Manuel Lemos (info@phpclasses.org) told me that he alreadt informed Roadsend about my interest in getting their product as a prize. Likewise, he informed me that if I will not be contacted by Roadsend until the end of last week (15 September 2006), I will inform him. I did what I was told to do. However, I did not get any response from Manuel Lemos anymore nor from Roadsend.

I also sned an email to Roadsend Customer Support Marcy Peterson (marcy@roadsend.com) informing him about my situation, likewise, I got no response from him.

My last resort was to contact Roadsend directly through their website. The following is the full text

Hi,

I believe that your company is a sponsor of the Programming 
Innovation Award of PHPClasses.org 
(http://www.phpclasses.org/winners.html). 

I was the winner for the July 2006 Programming Innovation 
Award with my Automatic Keyword Generator class. I selected 
your product as my prize after I have evaluated all possible 
choices.

After a week of not being informed on how to redeem my 
prize, I informed Manuel Lemos (info@phpclasses.org) about 
the situation. He replied however that I will not be 
contacted by Roadsend until the end of last week I will 
tell him. I did what he told me but I was not able to 
receive any reply from him so far.

Further to this, I have also flicked an email to 
Marcy Peterson (Customer Support -marcy@roadsend.com) 
informing him about the situation. I did not get any 
reply from him likewise.

This is the reason I am trying to contact you, to inform 
you of the predicament I have undegone waiting for a 
reply from Roadsend about how I will be able to claim 
my prize.

I just wish I did not mak a mistake in chosing your 
product as a prize for my award.

Thanks you very much.

Ver Pangonilo
http://www.itsp.info

This type of situation however does not hamper me from sharing my works to the opensource community. I just wish that companies like Roadsend could provide better support not only on their paying customers but to others as well.